Please email customer service at service@mymodalash.com.Orders are able to be canceled ONLY before shipping. Please contact our customer service within 12 hrs after submitting your order with these info: Order number & Cancellation request with a picture/screenshot of the product(s) from our website, if necessary.

To initiate a cancellation, please contact our customer service. The cancellation notification will be emailed to you.

Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 10-30 business days to process.

Once an order is canceled, we cannot undo this. You will need to place a new order yourself once you still want the product(s).

Please don't hesitate to contact us at service@mymodalash.com if you have any questions or requests, we'll be happy to assist you!