We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Verification → Processing → Shipping → Delivery

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

Processing

Most of the items will ship out in 1-3 business days. Some items may take longer if your order includes popular items experiencing stock availability issues, the order can take between 3-5 business days to process. Need urgently or other issues, you can get help from our service team.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Shipping

Mymodalash offer shipping worldwide, and we cooperate with major international shipping companies DHL, FedEx, YunExpress, Yanwen and etc. There are two shipping methods:

Express Shipping(DHL/FedEx): 3-7 business days(not include process time).

Standard Shipping: 10-20 business days(not include process time).

Note: Standard shipping is only available in some countries.

Shipping costs will vary depending on location & order weight.

Tracking number of every parcel is provided after the order has been shipped;Tracking numbers are provided via email upon order fulfilment and can be tracked via https://www.17track.net/en.

Delivery

If your estimated delivery date has passed and you haven’t received your order, please contact our customer service email for further help.

Customer Service Team: service@mymodalash.com

PLEASE NOTE: The destination custom may collect certain amount of import duty, this is determined by local policy, we will not be in charge for that. Please ensure you are aware of any local taxes or duties that may apply before placing your order. If you have any specific request of the parcel value or product names, please leave notice when placing orders.